Your small neighbourhood store that cares about quality tack & leather goods.

FAQ

Who is Terra Equine?

Terra Equine is a small business out of Stockholm Sweden, run by me, Christin.

Where Do You Ship From?

All reins, ropes, headstalls, hackamores & leather goods are made and shipped from Stockholm, Sweden.

Ranch Apparel is shipped from either Latvia, Spain or the US - depending on where there order is placed. This is because all printed items are part of my on-demand printing service. Hence no over stock!

Who makes your products?

All horse tack is made by me, by hand. I get my raw materials from different suppliers that are based in Europe or the US. At this point there is no factory manufacturing involved. With demand increasing however, I might look into that in the future.

All Ranch Apparel is printed by a facility in Latvia, Spain or the US.

I would love to learn basic rope halter making or braiding. Do you hold courses?

Not at this point, but it is absolutely something we can talk about. If you and a couple of friends are interested, simply get in touch at christin@terraequine.store

The product I love is marked ‘sold out’ - will it come in again?

Possibly! But the easiest and fastest way is to drop me a message so we can work on that.

My horse has a really big/ small head - can you make a custom halter/ hackamore?

Yes, yes and yes! Get in touch!

My Shipping Country Is not Listed, Can You Help?

Well that is not good is it! I am to 99% able to ship to you - if you’re country is not listed, please just drop me a mail and we can figure out the best way to get your products to you.

Can I return an item?

Absolutely! We want you to LOVE your products after all. If for any reason you are not happy with your purchase, we are happy to accept a return within 14 days of receipt against store credit. Just send us an email to christin@terraequine.store we will send you the details of where to send your package.

Please note that custom products that feature a name, brand/ logo and other personalised touches are excluded from refund/ exchange.

What are your pricing & payment options?

All transaction will be billed in Swedish Krona (SEK), including VAT. If you are shopping from outside of Sweden, the current exchange rate will be used. We accept all major credit cards, such as Visa & Mastercard, PayPal as well as Klarna as check out options. For a personalised solution, please get in touch. 

What is the general time line on your custom products?

Reins & Ropes: basic custom orders can take anything from 5-21 days, most of the time it is a lot faster though. I order material every week on Friday. This means if you order a set of reins or halter before Friday, your order is likely to be send to you by Friday, of the following week. If an order is urgent, I am able to be flexible, but this set up overall helps to keep the cost on your end down.

Braided Ropes: current waiting time is anything from 3-6 weeks, depending how many open slots I have during the month or quarter of the year.

Leather Work: Leather work is special and requires planning and patience. Please read more about commissioned pieces here. But overall, it can take anything from 1-3 months. Secure your spot today by getting in touch. 

Tell me more about your printed apparel!

All of our apparel is printed on-demand. This means that up on ordering, your product is made for you. It’s a wonderful way to stay waste free and only produce what is needed. Printing + delivery time varies from countries, but ranges in most cases from 5-14 days. Your product is printed in the closest facility to you address, and does not have to travel overseas. Below you can find some examples on the fulfilment timeline for different products & countries.
The table indicates fulfilment & delivery time frames for certain countries in business days. If you’re country is not listed, please enquire at christin@terraequine.store

A question you have is not listed? No problem, drop me a message!