Who is Terra Equine?
Terra Equine is a small business out of Stockholm Sweden, run by me, Christin.
Where Do You Ship From?
All reins, ropes, headstalls, hackamores & leather goods are made and shipped from Stockholm, Sweden.
Ranch Apparel is shipped from either Latvia, Spain or the US - depending on where there order is placed. This is because all printed items are part of my on-demand printing service. Hence no over stock!
Who makes your products?
All horse tack is made by me, by hand. I get my raw materials from different suppliers that are based in Europe or the US. At this point there is no factory manufacturing involved. With demand increasing however, I might look into that in the future.
All Ranch Apparel is printed by a facility in Latvia, Spain or the US.
I would love to learn basic rope halter making or braiding. Do you hold courses?
Not at this point, but it is absolutely something we can talk about. If you and a couple of friends are interested, simply get in touch at email@example.com
The product I love is marked ‘sold out’ - will it come in again?
Possibly! But the easiest and fastest way is to drop me a message so we can work on that.
My horse has a really big/ small head - can you make a custom halter/ hackamore?
Yes, yes and yes! Get in touch!
My Shipping Country Is not Listed, Can You Help?
Well that is not good is it! I am to 99% able to ship to you - if you’re country is not listed, please just drop me a mail and we can figure out the best way to get your products to you.
Can I return an item?
Absolutely! We want you to LOVE your products after all. If for any reason you are not happy with your purchase, we are happy to accept a return within 14 days of receipt against store credit. Just send us an email to firstname.lastname@example.org we will send you the details of where to send your package.
Please note that custom products that feature a name, brand/ logo and other personalised touches are excluded from refund/ exchange.
What are your pricing & payment options?
All transaction will be billed in Swedish Krona (SEK), including VAT. If you are shopping from outside of Sweden, the current exchange rate will be used. We accept all major credit cards, such as Visa & Mastercard, PayPal as well as Klarna as check out options. For a personalised solution, please get in touch.
What is the general time line on your custom products?
Tell me more about your printed apparel!
A question you have is not listed? No problem, drop me a message!